May 19, 2021

Market Manager

  • DispatchHealth
  • Kansas City, KS
Full time

Job Description

DispatchHealth is redefining healthcare delivery through mobile and virtual healthcare. A rapidly scaling Denver, Colo., startup, we provide right-sized healthcare through the power of technology, convenience, and service. DispatchHealth is creating an integrated, convenient, high-touch care-delivery solution that extends the capabilities of the patient's care team and ensures that we provide personalized, quality care in the home or at the patient’s location of need. Our skilled, certified providers arrive onsite with the expertise and tools necessary to administer advanced medical care, supported by our technological infrastructure to ensure quality and to improve outcomes. DispatchHealth brings together experienced professionals with proven success in medicine, engineering and operations and a passion for transforming the healthcare landscape. DispatchHealth is committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age, or veteran status. DispatchHealth offers a comprehensive benefit package, including medical, dental and vision insurance, 401k, paid time off, family, and short-term disability leave. Do you want to be part of and thrive in a fast-paced, growth-stage, entrepreneurial technology, and healthcare delivery company? Are you willing to roll up your sleeves and do what needs to be done? Are you passionate about transforming healthcare through technology innovation, service and quality care delivered to patients? Our Mission We deliver trusted, compassionate care to all in the comfort of home. Our Vision Building the world's largest in-home care system. Our Values are embodied in The DispatchWay Courage to advocate for our patients and each other Innovation to trailblaze a new path for healthcare Integrity to create a respectful and inclusive environment Compassion to provide quality, safe and excellent care Position Summary DispatchHealth is looking for an enthusiastic, flexible, and motivated Market Manager for the Kansas City, KS market. This position offers the candidate both operational, team development and market growth responsibilities. A comprehensive understanding of the healthcare industry, an eye for operational details and the ability to create and support growth tactics are important attributes for this role. A demonstrated ability to create, build and sustain effective relationships with individuals and groups at all levels internally and across the full spectrum of organizations is a must. This position is supervised and mentored by a Regional Market Director. Applicants must be in the Kansas City, KS area for this position. Responsibilities This position plays a key role as a participant and leader in the evaluation, development and implementation of market operations and growth initiatives. You will work very closely with your clinical leader (an Advanced Practice Practitioner) in a dyad relationship Working with your dyad partner and with others, the Market Manager launches new markets, designs, implements and monitors key processes in both the clinical and business operations. Working in concert with local and corporate teams as well as with our valued healthcare partners and our partner-focused clinical integration teams, the Market Manager/dyad has oversite and responsibility for lab operations, fleet and supplies management, cost containment, goals establishment and performance management. ensuring superior customer and employee experience and superior quality of care provision to our patients. The Market Manager provides general management and oversight for the office, supervision of DHMTs (medical technicians), supports the clinical team, and performs standard back office functions as needed. The Market Manager provides general management and oversight for the office, supervision of DHMTs (medical technicians), supports the clinical team, and performs standard back office functions as needed. Qualifications Competencies, Skills, and Abilities Interpersonal Skills: cultivate strong relationships, exhibit an executive disposition, value stakeholders, build consensus and manage change Business/Management: develop team talent, drive execution, financial acumen, make healthcare operations decisions Leadership: empowerment/delegation, lead change, sell the vision, and have a passion for results and continuous improvement Local Market knowledge Preferred Education And Experience Direct experience in account management, project management, service sales and working with or knowledge of organization/operational elements of senior living, home health, provider practices, hospital/health systems, and payor, community and vendor organizations is strongly preferred. A bachelor's or master's degree in business administration, healthcare administration, a clinical discipline or a related field 5+ years of experience in a healthcare or related business field with proven ability to build strong relationship and drive results. Demonstrated experience leading teams and/or influencing department/organizational performance and results Experience working in or directly with one of the following is desirable: Senior Living, Home Health, Hospital Systems, Provider Practices, Senior and Other Focused Community Organizations Experience with CRM systems P&L experience Sales and/or account management experience Experience with Key performance indicators and performance management Emergency Medical Technician (EMT), Paramedic, and/or Nursing a plus Closing Get to know us! Watch the video below to hear from healthcare professionals on what it's like to work with DispatchHealth. Follow us on Facebook, Twitter and YouTube to learn more. Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

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