May 19, 2021

Director of Medical Operations

  • TruePill
  • Remote
Full time

Job Description

At Truepill, we are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, we’ve been included on Forbes’ “Next Billion-Dollar Startup” list and are proud to work with many of the world’s largest healthcare organizations. We never settle for how it’s done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients. We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let’s build something great together. We currently do 50,000 synchronous and asynchronous telehealth visits per week in all 50 states for customers ranging from startups to 2 of the 4 largest payers in the US. In this role, you will be responsible for ensuring our providers are engaged and meeting operational goals for our telehealth programs. You will work directly with and report to the SVP and GM, Telehealth. What You’ll Be Doing: Own and develop operational metrics for our telehealth programs Actively manage a growing portfolio of diverse telehealth programs by engaging and collaborating with partners and providers to understand and deliver on program needs Oversee staffing of new telehealth programs combining in house providers and telehealth vendors Own operational performance of providers across all telehealth programs Lead team managing relationships with external telehealth vendors Lead and direct the Clinician Success and Medical Operations teams and personnel actions including hiring, performance management, and termination Own management of provider KPIs aligned with clinical operations, such as hours of completed appointments Own provider/partner transitions and management of new and existing providers Develop scalable infrastructure to grow at the national level with an emphasis on systems and standardized processes. We’re Looking for Someone With: Bachelor’s degree in healthcare administration, social work, behavioral health, or related; Master’s in related field is preferred 10+ years of significant experience in the industry; leadership or management experience is preferred 5+ years experience directly involved with operational oversight of MDs or NPs Strong people management skills Exceptional communication skills, both written and verbal Strong team-building skills and ability to motivate others Prior healthcare industry experience in a high-growth or early stage start-up is required and experience in the diagnostics space preferred Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Apply Now