May 19, 2021

Desktop Support Specialist

  • TruePill
Full time

Job Description

At Truepill, we are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, we’ve been included on Forbes’ “Next Billion-Dollar Startup” list and are proud to work with many of the world’s largest healthcare organizations. We never settle for how it’s done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment, and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners, and our patients. We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let’s build something great together. This position is customer-facing in our Desktop Support team, whose responsibilities include installation, configuration, and troubleshooting of workstations, printers, and network infrastructure. Candidate needs to have great customer service skills as they’ll be working directly with end users via tickets, chat, phone, and in person. Duties and Responsibilities: Assist users with desktop and laptop issues including support for network connectivity, printering, software, and phones Provides onboarding and offboarding support Perform routine network and PC installations, and troubleshoot, maintain, and resolve any related problems Provisioning and deprovisioning of user accounts across on-premises and SaaS infrastructure Documentation of new policies and procedures in Confluence and maintaining existing documentation Focus on attending ticketing system and prioritizing service requests Be the primary point of contact for personnel with any IT question or request Train personnel on how to best use the different systems and tools Assisting in project implementation and troubleshooting Ability to prioritize work based on department and production objectives Ability to work collaboratively within a team as well as independently Requirements: 1 – 3 years of IT experience Great customer service and interpersonal skills Experience with managing and troubleshooting issues with Windows 10 and macOS is required Experience managing and maintaining AzureAD, Microsoft365, and GSuite Experience with troubleshooting and resolving hardware and operating system issues, specifically Windows 10 and macOS 10.15 or higher Experience maintaining label printers, PCs, scanners, and portable handheld terminals Experience in troubleshooting network issues Experience with automating tasks through scripting, including PowerShell experience, is a plus Familiarity with computer provisioning, preferably Microsoft SCCM, Autopilot, and Jamf Excellent diagnostic and problem-solving skills Experience with MFA and MAM is a plus Experience with Jira ticketing system is a plus Certification preferred: CompTIA A+, Microsoft Certified Foundational level, etc. Experience in healthcare sector is a plus Strong written and verbal communication skills are required Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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