May 19, 2021

Customer Success Manager

  • Incredible Health
  • San Francisco, CA
Full time

Job Description

Do you love using your creativity and analytical expertise to achieve long-lasting client relationships? Do you get a thrill when you see customers fully engaged with your product and achieving their goals? Are you passionate about having a seat at the table and a huge say in a company's most important decisions? Well, this is your lucky day because Incredible Health is hiring a Customer Success Manager like yourself! The ideal candidate should be exceptionally results-oriented and self-motivated to do great work. We're a fast-growing, venture-backed career marketplace for healthcare workers. Responsibilities: Operate with a high degree of autonomy, reporting directly to the Head of Customer Success. Design and execute customer success efforts, from in-person on-boarding and feedback sessions to surprise gifts and competitions! Make clients successful by ensuring they're able to hire. Select KPIs — quantify and report on activation and retention indicators and goals. Work collaboratively with the product, engineering, sales, and growth teams to drive retention. Have a significant impact on our company's financial performance and key business metrics. Present to C-suite and executive levels with a positive, upbeat and professional approach. Requirements: 2+ years of proven experience in a similar customer success or account management role. Background in healthcare, HR, and/or tech preferred. Collaborative, team-oriented working style. Self-motivated doer! Empathetic and energetic when interacting with customers, both in person and on the phone. Analytical by nature and comfortable using analytical tools. Deep interest in marketplaces, recruiting / HR, and the future of work and/or healthcare. Great sense of humor. Willingness to learn and teach. Gets work done even if others are not looking! And now a little more bit about us…. Incredible Health is a fast-growing, venture-backed career marketplace for healthcare workers. Our software and service helps healthcare workers like nurses find and do their best work. We're using technology to give health care recruiting a much-needed speed and quality boost while solving the number one problem of our hospital partners - how to get the staff they need. Our vision is to help healthcare workers live better lives. We're backed by top venture firms and we're growing and moving fast. Working here is awesome because: We're moving quickly so things never get stale. We get to make a difference in the lives of healthcare workers who are truly amazing people. We are a very high caliber team of medical doctors, nurses, software engineers, designers, sales leaders, account managers and more. We know there is more to life than just work, so we all take the time to hang out with our family and friends. We pay a real salary, and equity, and we've got you covered when it comes to your health. (medical, vision, dental) Unlimited vacation, so take a break when you need it! We have a great family leave policy, so you can spend time bonding with any new additions to your family.

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