May 19, 2021
TriNetX is a leading healthcare data and analytics company located in Cambridge, MA. We are creating a global health research network that enables healthcare organizations, biopharma, and contract research organizations to collaborate, enhance trial design, accelerate recruitment and bring new therapies to market faster.
Our customer base and network are growing rapidly, and we are expanding our team. We are looking for an associate Account Manager that will report to the Senior Director of Global Account Management and will be primarily responsible for the daily operations related to our Industry members
If you’re interested in working for a company that is making a great impact in the healthcare field along with having a great team and fun culture, please respond with a copy of your most recent resume and contact information.
Responsible for the adoption of TriNetX within the organization including coordination of onboarding and/or training and adoption within internal workflows
Responsible for Renewal and upsell opportunities of new products within the account
Cultivate strong, long-term relationships with key decision-makers, while maintaining high visibility within accounts
Acquire a thorough understanding of key customer needs and requirements. Develops and follows through on detailed sales strategies to maximize account development
Expand the relationships with existing customers by continuously identifying new areas for expansion
Champion the customer at all levels internally
Feedback all suggestions for improvement to senior staff
Serve as the link of communication between customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Creation of governance process between Customer and TriNetX
Successful Candidates Will Ideally Possess:
Proven experience as an account manager
Understanding of the clinical trial process and underpinnings of pharmaceuticals and CROs
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Comfortable with technology and IT
Ability in problem-solving
Outstanding interpersonal, negotiation, and organizational skills
The ability to focus on achieving and be accountable for daily, weekly, and long-term goals
Self-motivated and team-oriented
Interested in joining our community?
TriNetX is an Equal Opportunity Employer. All persons are considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex or gender, marital status, sexual orientation, genetic information, gender identity, veteran status, or any other characteristic or status protected by applicable federal, state or local laws.